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SHIPPING CHARGES
  • ITALY

Free shipping for orders not below € 60. The cost for lower amount’s orders is € 5. An additional cost of € 3 will be charged to anyone who wants to cash on delivery, for any amount.

  • OUTSIDE ITALY

Free shipping for orders not below € 100. The cost for lower amount’s orders is € 10.

DELIVERY TIME
  • ITALY

Orders placed by midday from Monday to Friday are sent on the same day. Delivery time is 24 to 48 hours throughout Italy. Orders placed after midday are sent the following day, meanwhile orders placed from Friday noon, Saturday and Sunday included, are sent on the following Monday morning. A text message on the given phone number will be sent to the client before the delivery of the product in order to combine a suitable time for the delivery.

  • OUTSIDE ITALY

Orders placed by midday from Monday to Friday are sent on the same day. Delivery time is within 72/96h outside Italy. Orders placed after midday are sent the following day, meanwhile orders placed from Friday noon, Saturday and Sunday included, are sent on the following Monday morning. A text message on the given phone number will be sent to the client before the delivery of the product in order to combine a suitable time for the delivery.

RETURN AND REFUND POLICY

Clients have 15 days after the delivery to notice possible flaws. A photo documenting the problem has to be sent by emailing us at info@mattiamaffei.com or by sending a whatsapp message to the number +39 3496085757. Our staff, once having examined the flaw, shall pick up the product from the given address and shall subsequently send a new one. The product has to be packed the same way we sent it. If the customer failed to send components of the product or deliberately damaged it, the product will not be replaced.

If the customer ordered a product other than the desired one or listed a wrong address, shipping cost to replace or resend the product to the right address will be borne by the customer.

TERMS OF PAYMENT
  • ITALY

The purchase can be paid by cash on delivery, credit or prepaid card in complete safety through UNICREDIT or PAYPAL circuits.

  • OUTSIDE ITALY

The purchase can be paid by credit or prepaid card in complete safety through UNICREDIT or PAYPAL circuits.

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